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Sept 2018 – May 2020

Systems Support Specialist

Berkshire Associates, LLC · Columbia, MD

Front-line technical support for all 80 employees, plus the full account lifecycle and phishing awareness.

  • Provided front-line technical support to all 80 employees, documenting requests and resolutions in the ticketing system through to closure.
  • Managed the full account lifecycle across Active Directory, Microsoft Entra ID, and all business systems.
  • Monitored corporate email for spam and phishing and ran quarterly simulated phishing campaigns.