Experience

Twelve years in IT, the last nine at one firm, growing from the front desk to owning its infrastructure.

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May 2020 – Present

Systems Administrator

Berkshire Associates, LLC · Columbia, MD

One of a three-person IT team supporting 80 employees. Own core infrastructure, Azure Virtual Desktop, and Microsoft 365 administration in a SOC 2 environment.

Sept 2018 – May 2020

Systems Support Specialist

Berkshire Associates, LLC · Columbia, MD

Front-line technical support for all 80 employees, plus the full account lifecycle and phishing awareness.

Nov 2016 – Sept 2018

Office Coordinator

Berkshire Associates, LLC · Columbia, MD

Primary point of contact for visitors, calls, and emergencies, with company-wide administrative support.

Mar 2014 – May 2016

IT Support & Office Manager

Silent Circle · National Harbor, MD

Supported 50+ employees and executives across global offices for a secure communications company.