Cloud & Virtualization
Azure Virtual Desktop for secure remote access
Deployed and now run the AVD environment that gives a professional services firm secure remote access, from session host lifecycle to third-level troubleshooting.
Selected work
The systems I own and the problems they solve. Each one is a piece of the infrastructure a professional services firm runs on.
Microsoft 365
Office 365 administration across Exchange, Teams, Teams Phones, Intune, and OneDrive
Day-to-day ownership of the Microsoft 365 tenant, including retention and security policies, Teams and device policies, and enterprise voice routing.
Security & Compliance
SOC 2 audit support and quarterly access reviews
Partner with external auditors on annual SOC 2 walkthroughs and artifact collection, backed by quarterly user entitlement reviews that keep role-based access honest.
Backup & Recovery
Backup strategy with validated restores
Maintain the server and cloud backup strategy on Arcserve and CloudAlly, and prove it works by testing restores rather than trusting green checkmarks.
Automation
PowerShell automation for routine administration
Automated user provisioning and deprovisioning, bulk Microsoft 365 changes, and recurring reports so a three-person team can support 80 people without drowning.
Cloud & VirtualizationSecurity & Compliance
Zero-downtime server upgrades and proactive patching
Install, configure, and maintain physical and virtual Windows and Hyper-V servers, with Exchange and Windows Server upgrades scheduled off-hours so users never feel them.
Projects
Salesforce migration with vendor-led UAT
Ran sandbox user acceptance testing with the vendor and an internal Sales, Product, and IT team to clear issues before the production cutover.
Monitoring
Monitoring, alerting, and after-hours response
Monitor server and cloud performance with Pingdom, ActiveXperts, and Splunk, and respond to alerts and incidents, including after hours, to minimize downtime.