Monitoring
Monitoring, alerting, and after-hours response
Monitor server and cloud performance with Pingdom, ActiveXperts, and Splunk, and respond to alerts and incidents, including after hours, to minimize downtime.
Good monitoring is the difference between finding out from a dashboard and finding out from an angry email at 8am.
Tooling and practice
- Pingdom for external availability, ActiveXperts for internal service checks, and Splunk for log analysis.
- Prompt response to alerts and incidents, including after hours when something needs attention before morning.
- Incident, request, and change work tracked through the ticketing system to closure, with documentation that lets a teammate pick up where I left off.